Privacy Policy – Vegas Hero Casino
Introduction
This Privacy Policy explains how Vegas Hero Casino collects, uses, stores, and protects personal information provided by users when accessing or using the website. Vegas Hero is committed to respecting user privacy and ensuring that personal data is handled in a secure and transparent manner.
By registering an account or using the Vegas Hero website, users agree to the practices described in this Privacy Policy, alongside the Cookie Policy and Terms and Conditions.
Information Collected
Vegas Hero may collect personal and technical information to provide services effectively and comply with legal obligations.
Personal Information
Personal data may include:
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- Identification documents (for verification purposes)
- Payment and transaction details
This information is collected during registration, account verification, deposits, withdrawals, or customer support interactions.
Automatically Collected Information
When users access the website, certain technical data may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Login activity and session data
- Pages visited and time spent on the website
This data is used to improve website performance, enhance security, and analyze user behaviour.
Purpose of Data Processing
Vegas Hero uses collected information for the following purposes:
- Creating and managing player accounts
- Processing deposits and withdrawals
- Verifying identity and preventing fraud
- Providing customer support
- Ensuring compliance with legal and regulatory requirements
- Improving website functionality and user experience
- Sending service-related communications and promotional offers (where permitted)
Personal data is processed only when necessary and for legitimate business purposes.
Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
- Performance of a contract (providing casino services)
- Compliance with legal obligations
- Legitimate business interests
- User consent, where applicable
Users may withdraw consent for marketing communications at any time.
Data Sharing and Disclosure
Vegas Hero does not sell or rent personal data to third parties. Information may be shared only when necessary and with trusted parties, such as:
- Payment service providers
- Identity verification services
- Fraud prevention and security partners
- IT and hosting service providers
- Regulatory or legal authorities, when required by law
All third parties are required to handle data securely and in accordance with applicable privacy standards.
Data Retention
Personal data is retained only for as long as necessary to fulfil its intended purpose and meet legal obligations. Retention periods may vary depending on the type of data and regulatory requirements.
Once data is no longer required, it is securely deleted or anonymized.
Data Security Measures
Vegas Hero implements appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
Security measures include:
- SSL encryption
- Secure servers and restricted access controls
- Regular system monitoring and updates
Despite these measures, users are encouraged to protect their account credentials and avoid sharing login details.
User Rights
Depending on applicable laws, users may have the right to:
- Access personal data held about them
- Request correction of inaccurate information
- Request deletion of personal data (subject to legal obligations)
- Restrict or object to certain data processing activities
- Withdraw consent for marketing communications
Requests related to data rights may be submitted through customer support.
Responsible Gambling and Age Restrictions
Vegas Hero services are intended for individuals who meet the legal age requirement for online gambling. Age verification is mandatory, and accounts found to belong to underage individuals will be closed.
Responsible gambling tools are available to help users manage their activity.
International Data Transfers
Personal data may be processed or stored outside the user's country of residence. In such cases, Vegas Hero ensures appropriate safeguards are in place to protect data in accordance with this Privacy Policy.
Changes to This Privacy Policy
Vegas Hero Casino may update this Privacy Policy to reflect changes in legal requirements, technology, or business operations. Any updates will be published on this page and will take effect immediately.
Users are encouraged to review this policy regularly.
Contact Information
For questions regarding this Privacy Policy or the handling of personal data, users may contact Vegas Hero customer support for further assistance.