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Terms & Conditions – Vegas Hero Casino

These Terms & Conditions govern the use of the Vegas Hero Casino website and services. By accessing, registering, or using the platform, users agree to be bound by these Terms & Conditions, together with the Privacy Policy and Cookie Policy. If a user does not agree, they must refrain from using the services.

1. Definitions

  • Casino / We / Us / Our refers to Vegas Hero Casino
  • User / Player / You refers to any person accessing or using the website
  • Website refers to vegashero.com and related services
  • Account refers to a registered player account
  • Bonus refers to promotional credits, free spins, or offers
  • Games refers to all casino, live dealer, and related products

2. Eligibility

2.1 Users must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher.

2.2 It is the user's responsibility to ensure that online gambling is legal in their country of residence.

2.3 Vegas Hero reserves the right to verify age and identity at any time. Accounts belonging to underage users will be closed, and winnings forfeited.

3. Account Registration

3.1 Each user may register one account only. Multiple accounts are strictly prohibited.

3.2 All information provided during registration must be accurate, complete, and up to date.

3.3 Vegas Hero reserves the right to suspend or close accounts containing false or misleading information.

3.4 Account credentials must be kept confidential. Any activity conducted through an account is considered authorized by the account holder.

4. Account Verification (KYC)

4.1 Identity verification is mandatory before withdrawals can be processed.

4.2 Users may be required to submit documents such as:

  • Government-issued ID
  • Proof of address
  • Proof of payment method ownership

4.3 Verification documents are typically reviewed within 48 hours, but delays may occur.

4.4 Failure to complete verification may result in withdrawal refusal or account suspension.

5. Deposits

5.1 The minimum deposit is $10 or equivalent.

5.2 Supported deposit methods include cards, bank transfers, Interac, and cryptocurrencies via CoinsPaid.

5.3 Deposits must be made using payment methods registered in the user's own name.

5.4 Deposited funds must be wagered at least once before withdrawal unless otherwise stated.

6. Withdrawals

6.1 The minimum withdrawal amount is $10 or equivalent.

6.2 Standard withdrawal limits are up to $10,000, subject to VIP level.

6.3 Withdrawals are typically processed within 1–2 business days after verification.

6.4 The finance department operates Monday to Friday, 6:00–17:00 GMT.

6.5 Vegas Hero reserves the right to pay large winnings in installments if required by internal policies.

7. Bonuses & Promotions

7.1 All bonuses are subject to specific terms, including wagering requirements and time limits.

7.2 Bonuses must be wagered in accordance with stated conditions before withdrawal.

7.3 Slots typically contribute 100% toward wagering; table and live games contribute less or may be excluded.

7.4 Maximum bet limits may apply while wagering a bonus.

7.5 Bonus abuse, including multiple accounts or irregular betting patterns, may result in forfeiture of bonuses and winnings.

8. VIP Loyalty Program

8.1 Vegas Hero offers a VIP program with tier-based rewards.

8.2 Benefits may include higher withdrawal limits, faster processing, and exclusive bonuses.

8.3 VIP status is granted at the casino's discretion and may be adjusted or revoked.

9. Game Rules & Fair Play

9.1 All games are governed by their individual rules, available within the game interface.

9.2 Malfunctions void all bets and winnings derived from them.

9.3 Any attempt to exploit software errors, delays, or loopholes is strictly prohibited.

10. Prohibited Activities

The following actions are not permitted:

  • Using VPNs or location masking to bypass restrictions
  • Collusion or coordinated play
  • Automated betting systems or bots
  • Fraudulent payment activity
  • Abuse of bonuses or promotions

Violation may result in account closure and confiscation of funds.

11. Responsible Gambling

11.1 Vegas Hero promotes responsible gambling and provides tools such as:

  • Deposit limits
  • Session reminders
  • Self-exclusion options

11.2 Users experiencing gambling-related issues are encouraged to seek professional support.

12. Account Suspension & Closure

12.1 Vegas Hero may suspend or close accounts for:

  • Breach of these Terms & Conditions
  • Legal or regulatory requirements
  • Security or fraud concerns

12.2 Upon closure, remaining balances may be withdrawn subject to verification and compliance checks.

13. Limitation of Liability

13.1 Vegas Hero is not liable for losses resulting from:

  • User error
  • Internet or technical failures
  • Unauthorized access caused by user negligence

13.2 The casino does not guarantee uninterrupted or error-free service.

14. Intellectual Property

All content on the website, including logos, software, and graphics, is the property of Vegas Hero or its licensors and may not be used without permission.

15. Amendments

Vegas Hero reserves the right to amend these Terms & Conditions at any time. Changes take effect immediately upon publication. Continued use of the website constitutes acceptance of the revised terms.

16. Governing Law

These Terms & Conditions are governed by the laws applicable to the casino's licensing jurisdiction. Any disputes shall be resolved in accordance with those laws.

17. Contact Information

For questions regarding these Terms & Conditions, users may contact Vegas Hero Casino customer support via the available support channels.